Terms of use

General conditions of purchase

Information about the trading company:

Car Models Shop j.d.o.o.,
Želingradska street I odvojak 2, 10410 Ribnica, Croatia
Email address: info@carmodelsshop.com
Phone: +385 99 220 0202
Company entered in the commercial register: Commercial Court in Zagreb, MBS: 05581478
OIB: HR 37894942405
Account in Raiffeisenbank Austria d.d.
IBAN: HR9324840081135264171

General provisions

The website https://carmodelsshop.com/ is owned by the company Car Models Shop j.d.o.o., Želingradska ulica I odvojak 2, 10410 Ribnica, Croatia, HR 37894942405. The use of services and content of the website is governed by these Terms of Use.

The terms of use prescribe conditions and rules for end users and refer to the use of the website https://carmodelsshop.com/. By using the website, end users declare that they agree with the General Terms and Conditions of Business and Use and agree to use the website in accordance with them.

All materials on the https://carmodelsshop.com/ website are the intellectual property of Car Models Shop j.d.o.o. and may be used only with the express permission of the copyright holder and trademark and/or design rights holder.

The user can send his inquiries and comments in writing, by post or e-mail, and Car Models Shop j.d.o.o. will send a written answer by post or e-mail within the legal deadline.

Basic terms

In terms of these conditions of sale, the buyer is a natural or legal person who orders at least one product through the website https://carmodelsshop.com/, fills in the required information and pays for the ordered product.

If information about a legal entity is entered in the buyer’s data, then the buyer is considered a legal entity, and the natural person whose data is entered is considered the authorized person of the buyer.

Personal data and business ability

For a valid product order, the person completing the order must be over 18 years of age (business capacity). The customer is responsible for the accuracy and completeness of the data entered during registration.

Protection of personal data

Under personal data are considered your identification data: name and surname, e-mail address, home address and telephone number, i.e. data that are not otherwise publicly available, and for which Car Models Shop j.d.o.o. learns during your use of the Internet store.

Car Models Shop j.d.o.o. undertakes to use your personal data only for identification purposes when using the Internet store, in order to enable you to use all the options they provide, and will keep them confidential, i.e. will not distribute, publish, give them to third parties for use or make any other way available to any third party without your prior consent.

Statement on the protection and collection of personal data and their use

Car Models Shop j.d.o.o. undertakes to provide protection to customers’ personal data, in such a way that it collects only the necessary, basic data about customers/users that are necessary for the fulfillment of our obligations; informs customers about the use of the collected data, regularly gives customers the opportunity to choose about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly kept and is available only to employees who need this data to perform their work. All employees of Car Models Shop j.d.o.o. and business partners are responsible for respecting the principles of privacy protection.

Electronic communication

By visiting the pages of our online store, you are communicating electronically. You hereby accept that all agreements, notices, announcements and other content delivered to you electronically meet the legal framework as if they were made in writing.


Car Models Shop j.d.o.o. undertakes to clearly, visibly and legibly highlight the amount of the retail price in accordance with Article 7 of the Consumer Protection Act (Official Gazette 41/14).

Car Models Shop j.d.o.o. will periodically, in accordance with its decision, put certain products on special sale at a price that is lower than the price of these products in regular sale, and also undertakes to clearly and legibly mark and indicate the duration of the special sale.

After the expiry of the promotional sale period, the company Car Models Shop j.d.o.o. will not accept orders under the terms of the expired special sale.

Product availability

Due to the large number of orders that are submitted at the same time on https://carmodelsshop.com/, it may happen that the information about the availability of the product is not the same as the state in the warehouse.

If the ordered product is not available in the warehouse, Car Models Shop j.d.o.o. will inform the customer that the product is not currently available, the time frame in which the product is available, and at the same time offer the possibility of purchasing an alternative product from http://cars.web-stranice.hr/ which is available for delivery and which in terms of its characteristics is closest to the product that is not possible to deliver.

Order and moment of conclusion of the contract

Products are ordered by selecting, using the menu and filling out the electronic form. The customer can order and purchase the product as a registered or unregistered user. The product is considered ordered when the customer goes through the entire ordering process.

Payment for ordered products can be made in the following ways:

  • Card payment
  • By general payment / Virman / e-banking

At the moment when the order is received, Car Models Shop j.d.o.o. will notify the customer via electronic means in the form of e-mail that the order has been received or that the product has been successfully ordered.

If you do not receive the notification from the previous paragraph, it is recommended to check:

  • Is the message in the Junk/Spam folder?
  • Is the mailbox full?
  • Whether the items are in the basket, and if they are not, it is necessary to repeat the ordering process

After the shipment has been picked up by the delivery service, the customer will be notified by e-mail that the shipment has been sent.

In case of payment by e-banking and general payment, the contract is considered concluded at the moment when Car Models Shop j.d.o.o. receive confirmation that the order amount has been paid.

If the product is ordered, and e-banking or general payment is selected as the payment method, Car Models Shop j.d.o.o. undertakes to reserve the product in the warehouse for 3 working days, not including Saturday. After 3 working days from the receipt of the order, Car Models Shop j.d.o.o. does not guarantee product availability.

The price of delivery is not included in the price of the product.

The delivery price is listed on the SHIPPING link in the main menu at the beginning of the page.

Delivery is made to all countries listed in the price list, for other countries you can send an inquiry to info@carmodelsshop.com. All shipments are insured by the DPD delivery service in the value of the shipment up to €520. You can find information about delivery conditions and parcel tracking at https://www.dpd.com/hr/hr/primanje-paketa/parcel-tracking/.

If payment by e-banking or general money order is selected as the method of payment, and Car Models Shop j.d.o.o. does not have the ordered product due to the lack of goods in the warehouse, the customer will be informed about this within an appropriate period and Car Models Shop j.d.o.o. in agreement with the customer, return the paid funds.

In the case of the above payment, the customer is responsible and bears the risk for the accuracy and truthfulness of the provided data, given that Car Models Shop j.d.o.o. return the funds in accordance with the submitted data.

Online payment security statement

When paying on our web store, use CorvusPay – an advanced system for securely accepting payment cards online.
The CorvusPay system ensures complete secrecy of your card and personal data from the moment you enter them in the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to employees of the CorvusPay system. An isolated core independently transfers and manages sensitive data, keeping it completely secure.

The form for entering payment data is secured with an SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by the leading card brands, that is, it operates in accordance with the norm – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, in addition to the validity of the card itself, your bank also confirms your identity using a token or password.

Corvus Pay considers all information collected confidential and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary for the performance of work are collected in accordance with the prescribed demanding procedures for online payment.

The security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.

Statement of conversion

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.


Products can be ordered for delivery in the Republic of Croatia and other countries listed in the price list, according to the conditions that apply to each delivery area.

Car Models Shop j.d.o.o. undertakes to deliver the ordered product within:

  • 5 days from the date of conclusion of the contract for goods in stock.
  • 15 working days from the date of conclusion of the contract for goods whose delivery period is 15-20 days.
  • for pre-ordered goods, delivery will be within 15 working days from when Car Models Shop receives notification from the supplier that the goods are available.

Delivery is carried out in accordance with the terms of use of the delivery service, and is considered completed at the moment of handing over the product to the delivery service.

If the product sent to the customer or recipient is returned to Car Models Shop j.d.o.o. because the delivery service failed to make the delivery, the customer will be informed about this by e-mail and will be offered the possibility of resending.

Unilateral termination of the contract

You can unilaterally terminate the contract within 14 days without giving a reason.

In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the Agreement before the expiration of the term, by an unequivocal statement sent by e-mail to the address info@carmodelsshop.com, in which you will state your name and surname, address, phone number, fax or e-mail address, and you can also use the suggested example of the form for unilateral termination of the contract.

Example of a form for unilateral contract termination

Name, surname and address of the consumer ____________________

To: Car Models Shop j.d.o.o., Želingradska ulica I odvojak 2, 10410 Ribnica, Croatia, +385 99 – 220 – 0202, info@carmodelsshop.com


_____________________ I hereby declare that I unilaterally terminate the Contract for the sale of the following goods_________________    , ordered/received days ______________________

signature of the consumer (only if this form is filled out on paper)


We will send you the confirmation of receipt of the statement or the form for unilateral termination of the contract, without delay, by e-mail.

The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third party designated by you, who is not the carrier.

If you unilaterally terminate this Agreement, and the goods have not been sent by then, we will refund the money we received from you, including delivery costs, without delay, and no later than within 14 days from the day we received your decision to unilaterally terminate the agreement, unless you have chosen another type of delivery that is not the cheapest standard delivery that we have offered,

If you unilaterally terminate this Agreement, and the goods have been sent, we will refund the money we received from you, including delivery costs, without delay, and no later than within 14 days from the day we received the returned goods, which you must send within 14 days after receiving it, unless you have chosen another type of delivery that is not the cheapest standard delivery that we have offered.

The refund will be made in the same way you made the payment. In the event that you agree to another way of returning the amount paid, you do not bear any costs in relation to the return.

We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us.

It is considered that you have fulfilled your obligation on time if you send or hand over the goods to us, that is, to the person we are authorized to receive the goods, before the expiry of the aforementioned period.

You must bear the direct costs of returning the goods yourself.

You are responsible for any decrease in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods

The consumer does not have the right to unilaterally terminate the contract if:

  • the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were opened after delivery
  • the subject of the contract is easily perishable goods or goods that quickly expire

Material product defects and complaints

If the buyer notices the material defects of the delivered product provided for in Article 401 of the Law on Obligations and for which the Seller is responsible under Article 400 of the Law on Obligations, the buyer can, according to Article 410 of the same law:

1) require the seller to remove the defect,

2) require the seller to hand over another item without defects,

3) declare that he is terminating the contract (according to Article 412 of the Law on Obligations – if he previously gave the seller a subsequent appropriate deadline for the fulfillment of the contract. The buyer can also terminate the contract without leaving a subsequent deadline if the seller, after notifying him of the defects, informed him that he would not fulfill the contract or if it is obvious from the circumstances of the specific case that the seller will not be able to fulfill the contract even at a later date, as well as in the case where the buyer cannot achieve the purpose for which he concluded the contract due to the seller’s delay).

We will return the money for the paid goods within 15 days of our receipt of the product.

If the seller does not fulfill the contract in the subsequent period, it is terminated according to the law itself, but the buyer can keep it if he declares to the seller without delay that he keeps the contract in force.

The same applies in the case of performance with a lack of obligation, where performance within a certain period is an essential component of the contract.

The buyer loses the right to terminate the contract due to lack of items when it is impossible to return the item or return it in the condition in which he received it.

However, the buyer can terminate the contract due to a defect in the item if the item is completely or partially destroyed or damaged due to a defect that justifies the termination of the contract, or due to an event that does not originate from him or from any person for whom he is responsible.

The same applies if the item is completely or partially destroyed or damaged during the fulfillment of the buyer’s obligation to inspect the item, or if the buyer used up or changed a part of the item in the course of its regular use before the defect was discovered, and if the damage or change is meaningless.

The buyer who, due to the inability to return the item or to return it in the condition in which he received it, has lost the right to terminate the contract, retains the other rights granted by law due to the existence of some defect.

After the buyer sends a written notification to the seller to the e-mail address info@carmodelsshop.com and if it is determined that the complaint is justified, Car Models Shop j.d.o.o. will remove the defect in accordance with the agreement with the customer.

The return to the seller of a product with a perceived defect is realized by the buyer at the seller’s expense.

All the goods we sell are properly stored in their original packaging.

Court jurisdiction and applicable law

In the event of a dispute between a consumer and a trader, an application can be submitted to the Court of Honor of the Croatian Chamber of Commerce, a proposal for conciliation can be submitted to the Center for Conciliation or the European Commission via the form for online dispute resolution (visible on the website: https://ec.europa.eu/consumers /odr/). Company Car Models Shop j.d.o.o. the goal is to resolve all disputes peacefully. These Terms are in accordance with the laws of the Republic of Croatia and all unresolved disputes that may arise from or in connection with these general terms and conditions shall be governed by the law of the Republic of Croatia, with the jurisdiction of the court in Zagreb.